Terms and Conditions

Welcome to Upgru!

These terms and conditions outline the rules and regulations for the use of Upgru's Website, located at www.Upgru.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Upgru if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company",
"Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to
undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the
above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Upgru, you agreed to use cookies in agreement with the Upgru's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Reviews

Upgru does not, in any way, compose, publish, or sell reviews. In actuality, we are strongly opposed to fake review writing services and businesses that support such efforts. We are a cutting-edge technology firm that provides ethical ways for companies to get real, legitimate online reviews from their actual clients. We cannot guarantee outcomes from utilizing our software because all evaluations produced while using it are the direct result of actual customers reviewing actual companies they engage with. Results will vary from business to business, despite the fact that companies using our software often report greater review-conversion rates and a higher total number of reviews.

License

Unless otherwise stated, Upgru and/or its licensors own the intellectual property rights for all material on Upgru. All intellectual property rights are reserved. You may access this from Upgru for your own personal use subjected to restrictions set in these terms and
conditions.

You must not:

Republish material from Upgru,Sell, rent or sub-license material from Upgru,Reproduce, duplicate or copy material from Upgru,Redistribute content from Upgru.

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Free Terms and Conditions Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Upgru does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Upgru,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent
permitted by applicable laws, Upgru shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments
on this website.

Upgru reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy,The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Upgru a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Phone Policy

All messaging transmitted via the platform - regardless of use case or phone number type (e.g., long code, or toll-free) - need to comply with the Application-to-Person (A2P) messaging. All A2P messages originating from the system are subject to this Messaging Policy, which covers messaging rules and /or prohibitions regarding:

Consent (“opt-in”): Consent can't be bought, sold, or exchanged. For example, you can't obtain the consent of message recipients by purchasing a phone list from another party. And SMS should only be sent to the opted-in contacts.Revocation of Consent (“opt-out”): The initial message that you send to an individual needs to include the following language: “Reply STOP to unsubscribe,” or the equivalent so that Individuals have the ability to revoke consent at any time by replying with a standard opt-out keyword.Sender Identification: Every initial message you send must clearly identify you (the party that obtained the opt-in from the recipient) as the sender, except in follow-up messages of an ongoing conversation.Messaging Usage: You should not be sending messages in any way related to alcohol, firearms, gambling, tobacco, or other adult content.Filtering Evasion: As noted above, we do not allow content that has been specifically designed to evade detection by unwanted messaging detection and prevention mechanisms. This includes intentionally misspelled words or non-standard opt-out phrases which have been specifically created with the intent to evade these mechanisms. We do not permit snowshoeing, which is defined as spreading similar or identical messages across many phone numbers with the intent or effect of evading unwanted messaging detection and prevention mechanisms.

This policy applies to all customers who use Upgru.com - Phone messaging services to safeguard their messaging capabilities and services.

Charges for making calls average to the following and can change at anytime:

Making calls 0.0147/minute, Receiving calls 0.0089/minute and Text messages 0.0083/segment

How We Handle Violations?

Whenwe identify a violation of these principles, where possible, we will work with customers in good faith to get them back into compliance with the messaging policy. However, to protect the continued ability of all our customers to freely use messaging for legitimate purposes, we reserve the right to suspend or remove access to the platform for customers or customers’ end users’ that we determine are not complying with the Messaging Policy, or who are not following the law in any applicable area or applicable communications industry guidelines or standards, in some instances with limited notice in the case of serious
violations of this policy.

1. Ramp-Up Model:

Every new sub-account (from April 20, 2022) that are on LC - Phone System going forward will follow the "Ramp Up Model".The SMS limit is multiplied each day by the number of days (till the 7th day) the location has spent with us. Starting the 8th day the location will have the limit set to 5000 SMS/day. Below is the table which will give you a detailed idea:

DayLimit [SMS]1-250, 2-500, 3-750, 4-1000, 5-1250, 6-1500, 7- 1750, 8th Day & Ongoing 5000

Please
Note: The daily counter resets every day at midnight 00:00:01 AM UTC.
If the limit is reached before the rest time the account is locked for
the rest of the time period.

Why the change?

LC - Phone policy was implemented to:

Avoid SMS Spam blasts from fake signups. New accounts - Phone will follow the Ramp-Up ModelAvoid getting accounts blocked due to suspicious activityAvoid legal actions due to increased spamming to non-consenting customers. Only bulk SMS sending will have daily limitations to avoid sub-account suspension due to non-compliant messaging activity.

What error screens or notifications will a account see during a violation

Conversation Error: You have exceeded your SMS sending limit.Bulk Action: You are allowed to send 5000 message(s) in a day. You have already sent 5000 message(s). If you wish to proceed, 1 Message(s) will be failed.

Spam Message Handling:Each of the messages sent out from the sub-account ends up with the following 4 statuses:

Sent: The messages whose response we did not receive from the carrier, can be in any of the three statuses below.Delivered: The messages which were successfully delivered and sent to the contact.Failed: The messages which were canceled or were not sent to the carrier to forward to the contact.Undelivered: The message sent was suspicious or did not fulfill the messaging policy.

As part of this feature, we will
only consider Undelivered messages. All the undelivered messages end up
with a particular error code and we will start storing them at each of
the message levels. We will further use them to start enabling
Temporary/Permanent DND at a contact level so that new SMSs are not sent
to them increasing your deliverability rate.

The below
table summarizes the undelivered SMS error codes and what each of them
means and the relevant remediation measure we are taking:

Response
CodeCode DescriptionRemediation30005User Inactive/Number does not
existEnable Temporary DND30003Unreachable- Out of ServiceEnable
Temporary DND30004Do not want SMS/DND enabledEnable Permanent
DND30006Landline/Incapable to receive SMSEnable Temporary DND30008None
of the above scenarios matchedDo nothing

Temporary DND: TheDND set at a contact level can be revoked by the agency or location.Permanent DND: The DND set at the contact level cannot be revoked by the agency or the location as the contact is incapable to receive the message or had opted out from receiving messages.Opt-Out Keyword: Individuals must have the ability to revoke consent at any time by replying with a standard opt-out keyword like STOP, Unsubscribe, etc. In this case, also a permanent DND will be enabled at the contact level

PASSWORDS

To use certain features of the Site, you will need a username and password, which you will receive through the Site’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information.

REFUND POLICY

Any monthly plan purchased do not offer any refunds. ALL SALES ARE FINAL.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;Search engines;News organizations;Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and,System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to
other Website information so long as the link: (a) is not in any way
deceptive; (b) does not falsely imply sponsorship, endorsement or
approval of the linking party and its products and/or services; and (c)
fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;dot.com community sites;associations or other groups representing charities;online directory distributors;internet portals;accounting, law and consulting firms; and educational institutions and trade associations.

We will approve link requests from these organizations if we decide
that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any
negative records with us; (c) the benefit to us from the visibility of
the hyperlink compensates the absence of Upgru; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link:
(a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and
are interested in linking to our website, you must inform us by sending an e-mail to Upgru. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or By use of the uniform resource locator being linked to; or By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Upgru's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create
frames around our Webpages that alter in any way the visual presentation
or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of,any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any
particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and followthese linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason,
you are free to contact and inform us any moment. We will consider
requests to remove links but we are not obligated to or so or to respond
to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all
representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;limit or exclude our or your liability for fraud or fraudulent misrepresentation;limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and
elsewhere in this disclaimer: (a) are subject to the preceding
paragraph; and (b) govern all liabilities arising under the disclaimer,
including liabilities arising in contract, in tort and for breach of
statutory duty.

As long as the website and the information and services on the
website are provided free of charge, we will not be liable for any loss or damage of any nature.

Thank you,